Your team operates
the system you own.
Every Vellum deployment hands over to your team. You receive documentation, training, and a clear inspection workflow. The system is yours to operate. Optional Managed Operations provides ongoing support where you want it.
Three things you receive at handover.
When a Vellum system goes into production, three artefacts go with it. Each has a defined purpose. Together they let your team take operational ownership without an indefinite dependency on us.
Documentation
A written architecture for your system. What each component does, how the layers connect, where state is stored, how to reason about failures. Not auto-generated — written for the team that will operate it.
Training
Sessions with your operating team. We walk through the system live, demonstrate the inspection workflow, answer questions in context. Recorded and retained for future hires.
Guided Inspection
A defined workflow your team uses to inspect, evaluate, and adjust system behaviour as your needs evolve. The system isn't a black box — there's a published method for looking inside.
The Inspection workflow.
Operating an AI system is different from operating conventional software. Outputs are probabilistic, inputs evolve, and behaviour can drift. The Guided Inspection workflow is the four-stage method your team uses to keep the system aligned with your needs.
Identify
Spot outputs that don't match expectations, or workflows that need to change.
Inspect
Use the system's audit trail and inspection tools to understand why the output occurred.
Propose
Frame the adjustment — a schema change, a prompt update, a routing rule, a new approval gate.
Approve
Test the proposed change in a sandbox. Approve it. Deploy. Monitor.
Managed Operations — when you want backup.
Most Tier 02 and all Tier 03 engagements include a Managed Operations retainer. Your team operates the system; we provide a defined level of support behind it. Monitoring, model updates, prompt tuning, quarterly reviews, and incident response within an agreed SLA.
Managed Operations is optional for Tier 01, recommended for Tier 02, and required for Tier 03. See engagement models for details.